Frequently Asked Questions
Everything you need to know about your Envisivent experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return, and we will provide you with the necessary instructions and labels.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
How can I track my order?
Once your order has shipped, you will receive an automated email containing a tracking link. You can also log into your Envisivent account to view your order history and real-time shipping status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your products covered by a warranty?
Yes, all Envisivent products come with a one-year manufacturer's warranty that covers any defects in materials or workmanship. Please keep your proof of purchase to facilitate any warranty claims.